COVID-19 Updates: A New Way to Stay
When our family started Silver Lake Resort & Campground 15 years ago, we knew it was essential to build our business on cleanliness, friendliness, safety and service. This foundation has never been more important than it is today, and we are diligently working to expand these measures so that you and your family can have a safe and enjoyable vacation. We understand this uncertainty is difficult for us all, and we are confident that this new normal will still involve a camping experience that is familiar to you. We thank you for your continued patience during this time, and we look forward to welcoming you home soon!
(UPDATED 7-17-2020 AT 3:25 EST)
As of June 1st, 2020 Governor Whitmer’s “Stay Home, Stay Safe” Executive order, has been lifted and overnight camping is allowed to resume effective immediately. Certain guidelines and restrictions will be in place during your stay.
When do you plan to open?
We are open! We appreciate your patience as we navigate these new restrictions.
COVID-19 Warning: (Camper-Covid-19 Guidelines)
We have taken enhanced health and safety measures for you, other guests and our team members. You must follow all posted and provided instructions. An inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting Silver Lake Resort & Campground, you voluntarily assume all risks related to exposure to COVID-19.
When will the ORV scramble area open?
The DNR made the decision to postpone the re-opening of the ORV scramble area until June 13th, 2020.
Why did State Park Campgrounds Close? Does this apply to private campgrounds?
The DNR made the decision to postpone the re-opening of Michigan State Park CAMPGROUNDS until June 22nd, 2020 due to timing of readiness. It’s important to note that this decision was made by the DNR and not the Governor. Press Release: MDNR Press Release, dated April 29, 2020 – Opening of State Park Campgrounds
Our current interpretation is the DNR made this decision based on needing additional time to get state campgrounds ready for guests. As of June 1st, private campgrounds are able to open.
What do you plan to do with cancellations?
CANCELLATION POLICY-CHANGED FOR 2020 ONLY
A seven day notice is required prior to your scheduled day of arrival. If we are able to be open and operate, a $10 cancellation fee is taken on acceptable cancellations; this is reduced from our typical $25 cancellation fee . Cancellations within seven days of scheduled stay will result in NO refund unless the cancellation is the result of shelter in place order. There are no refunds for early departures.
If we are not allowed to be open due to COVID-19 State or Federal closures, a full refund or re-booking options will be offered to any impacted reservations.
Will you be allowed to open the swimming pool?
Beginning June 8th, the pool is able to open at 50% capacity. Pool chairs have been spaced every 6′ and will be sanitized daily. A hand sanitizing station is available at the entrance along with a COVID-19 statement. Please practice social distancing and good hygiene at all times.
Will your playground and/or other amenities be open?
The playground will be open. The playground equipment will be sanitized daily with the use of a fogger. A hand sanitizing station is available at the entrance along with a COVID-19 statement. Please talk with your children about practicing social distancing and good hygiene at all times.
Outdoor recreation will be open. This includes: basketball, volleyball, Gaga Ball, Ping Pong and Cornhole. As of now, we are not providing any equipment, and guests will be responsible for bringing their own. Where applicable, outdoor recreation areas will be sanitized daily as well.
The hammock area is open but due to sanitation concerns, we will not be providing hammocks.
If your playground and other amenities are open, will there be any changes?
We will be asking guests to bring their own play equipment. This would include: basketballs, ping pong paddles and balls, Gaga balls, bags for cornhole, volleyball and hammocks.
Are any events being cancelled in the area or the campground itself?
The Asparagus Festival, which was scheduled for June 13th, has been cancelled.
SLRC SOS Event, which was scheduled for June 13th, has been cancelled.
The July 4th Bike Parade in the park
The SLSD Apple & BBQ Festival scheduled for September 11th has been cancelled
The SLSD 2020 Jeep Invasion originally scheduled for May 29th weekend has been moved to September 25th weekend. We have moved all our reservations and sent out an email to guests with current reservations.
Are there any services that are typically offered that may not be available for the 2020 season?
As of today, the following services are suspended:
- Can Return
- Public Restroom in the Store/Office as this has been converted for Team Member Use only
- Games in Lounge
- Movie Rentals
- Lounge Area
- Lending of Recreation Equipment
- Movie Night in the Pavilion
What are you doing for sanitization?
To date, there has been very little in the way of guidelines for campground operations from federal, state or local departments. We have found many recommendations via the CDC, and have developed a number of new safety procedures for your stay.
A sampling of our efforts:
- In the past, our team members would clean the facilities with guests present. For the safety of our guests and team members, we will be instituting bathroom closures for cleaning. Our facility does have several shower houses and bath buildings to accommodate you, and we appreciate your understanding.
- We will frequently be sanitizing all common touch points such as door handles, faucets, handrails and soap dispensers.
- We will be offering sanitizing stations located throughout the campground for guest use.
- We will have posters of CDC recommendations on safety procedures posted throughout the park.
- We have installed sneeze guards at our front desk. It is currently recommend that face masks are worn in the store.
- All picnic tables, water spickets and electric pedestals will be sanitized after every guests. In addition to our normal sanitizing routine for cabins, we will be fogging cabins after guest use with a sanitizing liquid. Due to these increased measures, check in time will now be guaranteed after 3pm.
- Additional CDC measures have been put in place for all of our team members in order to ensure their safety, as well as your own.
The above sampling is just a few of the procedures being put into place. Additional operational changes are subject to change based on federal, state and/or local regulations. Please reference this page for ongoing updates.
Any additional measures you are taking to ensure a safe environment?
Concierge Communications via Text:
This new service allows you to reach us during posted business hours for whatever needs you might have. Think of it like your own personal concierge service! Simply verify your cell phone number at check-in, and a welcome text will be sent your way. If you have a question before or during your stay, simply text: 231.221.2650. You’re always welcome to stop in at the front office, or ask any of our outdoor team members questions as well; this is simply another option for fast and easy service!
Express Check In:
Our new Express Check in option allows you to bypass coming in the office, and check-in up to 24 hours prior to your arrival. Simply call us to verify your reservation information, and pay any outstanding balance. Once this is complete, you will receive a text confirming your registration. On your arrival day, respond to the aforementioned text with vehicle information and estimated arrival time, and we will meet you outside with your paperwork. This is a great way to limit contact and get to your site as soon as possible! Please visit, https://silverlakerc.com/express-check-in for more details and exclusions.
You will receive email instructions for Express Check In the week of your arrival. Please note that physical check in is still available, and must be utilized if you plan on paying cash upon arrival.
Soon, you will be able to shop our 1,200 square foot camp store on-line with our new e-commerce website, which will be located on shop.silverlakerc.com. This new service will be fully integrated with current inventory and all major credit cards are accepted. Our store will still be open with limited capacity, so offering to deliver your s’mores, firewood, ice, sweatshirt, or favorite yearly souvenir is a pretty cool option!
Due to Executive Order 2020-147, masks are now required to be worn in the store.
Do you have a presence on Social Media, and can I get information there too?
We do have a presence on Facebook, Instagram, SnapChat, Twitter, and Pinterest. We know you are unable to visit one of your favorite vacation spots, and we’re doing our best on our social media channels to bring your “home away from home” straight to you. Many of the message strive to be fun, positive and hopeful. The following is a recent example of a Facebook post:
Essential Persons Essential Giveaway – Facebook
On Monday, April 13th, we began a Facebook giveaway to celebrate all of our essential guests. Originally, as this was our 15th year in operation, we had planned on celebrations related to that. However, in the midst of COVID-19, we felt it was more appropriate to celebrate YOU!
Our first giveaway was for First Responders (EMT, Police Officers and Firefighters). It was truly amazing to see the dedication and years of service by all! Kristi R. was our first winner, and she’s got some Silver Lake Swag on the way.
Check our Facebook page each Monday to see who we’ve picked for that week’s Essential Person. Feel free to check out the Facebook Live that’s posted from April 10th for more details!
Obviously, we will share more serious updates from time to time as needed.
State of Michigan Department of Public Health & Safety:https://www.michigan.gov/coronavirus
- Email: firstname.lastname@example.org
- Text: 231-221-2650
- Phone: 231-873-7199
- Direct messaging on our social media platforms.